Returns are possible if items are in a re-sellable condition. Items can be returned to the nearest branch by prior arrangement confirmed in writing along with proof of purchase.
Alternatively, you can arrange for a collection by calling your local branch with your order number. The collection service has a minimum charge of 15% of the order value and may increase depending on location and product type.
This term shall not apply to any goods specially obtained or made for you or which are liable to deteriorate or expire rapidly.
The returned items will be refunded within 14 days after receiving them back. The refund will be made to the debit or credit card used to pay for the items.
You will be responsible for the disposal of any waste arising from the goods and will comply with all applicable laws, regulations and waste management licences relating to such waste, including the appropriate disposal by you of any goods marked with a crossed-out wheelie bin symbol, save where you are a consumer and it is our responsibility at law. You will indemnify us against all costs, claims, liabilities and expenses arising from any breach by you of this provision.
A restocking fee may be applied to certain products. Please note that we have the right to reduce the amount of your refund to reflect any decrease in the products’ value that has resulted from the manner in which it was handled.
Please note we cannot refund perishable products such as paper bagged cement or tins of paint.